1 / How can I insure property in the care of Embelco?
Embelco has its own insurance in case of damaged property and the coverage can start at the removal of the property from the customer's place or once the property has arrived at our warehouse.
Existing regulations guarantees a refund per kilo should damage happen during the shipment of goods (provided that the carrier is at fault as evidenced by the delivery note). This refund is residual and inappropriate for valuables.
This is why we encourage our customers to purchase additional ad-valorem insurance from us. We have a partnership with a leading company dealing with valuables. This insurance will cover inadequate packaging or mishandling during transport. It does not cover damage caused by the customer during unpacking or handling after receipt.
A certain type of insurance can cover all damages, regardless of the liability of the carrier or customer. This insurance is called 'nail to nail' and should be specified in the agreement.
Insurance is not subscribed unless it is at the request of the customer prior to shipping.
2 / How is the amount for the Ad-Valorem premium insurance calculated?
The cost of the Ad-Valorem premium insurance is a percentage of the declared values. The premium rate varies depending on the value, nature, and destination of the insured property
3 / How does the "goods in transit" insurance" or "Ad-Valorem insurance" work?
In case of disaster, the insurance company will compensate the customer in the amount of the damage according to the declared value of the object; the insured will have to present a receipt, an invoice for restoration or replacement justifying the declared value of the object (according to the terms of the insurance policy). The insurance will primarily cover the cost of repairs if a restoration is possible, then a refund if the item can not be restored. If this is the case, the insurance laws will determine how to compensate for the damaged item.
4 / In case of disaster, how does a customer under the "goods in transit" insurance make a complaint?
The customer must send a written complaint by email or postal mail to Embelco, no later than 3 days after delivery of the property.
A copy of the packing slip must accompany the complaint.
The customer will also be asked for his or her version of how the damage occurred, photos of the packaging and of the damage.
It will be the customer's responsibility to ask for a repair estimate (if restoration is possible) and forward it to Embelco.
5 / In case of damage during transport, how much time does the client have to send a complaint to Embelco and to the Transporter?
If applicable, the recipient will have to inform Embelco and the carrier (the name and contact details should be on the delivery note) of any complaints within three business days of delivery.
A recipient who accepts a delivery without any "complaints" is believed to have received the merchandise in accordance to the Delivery Note. After delivery, if the recipient finds that damage has occurred to the Goods during transportation, he or she should follow the procedures for a complaint and send them to Embelco within three business days of delivery.
Otherwise, no action can be taken against Embelco or its subsidiaries.