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1 / What is the timeframe for removals and deliveries?
Embelco agrees to perform the requested service as soon as possible after the acceptance of the quote. The repair of damaged packaging must not exceed 48 hours. For the supply of crates, the average time is 1 to 3 days depending on the amount needed. Our transport services (removal or delivery) are carried out within a week. For shipments by air or by boat, you must add transit time and customs clearance to the timeframe.
Generally, truck groupage shipments within Europe take a week from the departure of the shipment to the destination.
Air shipments by traditional companies take 3 to 5 days, depending on the flights, upon leaving our warehouse to the destination.
Maritime shipments are much longer. It takes a few weeks between booking and arrival.
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2 / Are you able to pick up/remove items from a house?
Of course. We have trucks with experienced drivers that can come to your address and pick up the items for packaging. They are specially trained in securing and protecting your entrusted property.
We have different types of vehicles. If a specific truck is required (crane truck, flatbed truck, semi-trailer, refrigerated truck, etc.), our partnerships with other transportation companies will allow us to respond to your requests.
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3 / Are you able to pick up goods outside of Belgium?
Of course, we have no limit. Please note that the costs are quite reasonable in Benelux and northern France
We also have a weekly shuttle service to London and Paris and a regular service to Amsterdam.
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4 / Should the goods be packed by the customer before pickup?
No, most of the time, blankets and straps are adequate protection to carry your belongings safely from your address to our packing warehouse.
However, it is common that we do some packaging at the customer's house particularly for fragile items that should be pre-packaged in bubble wrap, cardboard boxes or wooden crates.
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5 / What are the rules to be observed by the client at the start and arrival of a shipment?
During the pickup or removal, the driver must check the apparent condition and details (number, nature, size ...) of the goods or packages before shipment.
At the time of pickup of removal, any discrepancies, deterioration, or indications of decay are taken into account before carrying out the transport service
Upon delivery, the recipient that receives the shipment must check the apparent condition and details (number, nature, size ...) of the goods or packages delivered, in comparison to the information given on the delivery slip, before signing and dating the slip with the driver
The recipient must notify the driver of any damage and record them on the delivery slip in order to prove the existence of damages at the time of delivery.
